To ensure a fair and secure environment for all our players, we have established clear terms and conditions. These are designed to protect your interests and maintain the integrity of our platform.
Players must be at least 18 years of age to register and participate. Access to Pandido is restricted in certain jurisdictions. We enforce a strict one-account-per-player policy to prevent abuse and ensure fair play. Creating multiple accounts is prohibited and may lead to the closure of all associated accounts and forfeiture of winnings.
We are committed to providing a transparent gaming experience. Our games are sourced from reputable providers, and we employ security measures to protect the integrity of gameplay. We encourage players to use demo modes where available to familiarize themselves with game mechanics before placing real money bets.
Violations of our terms and conditions, including but not limited to underage gambling, fraudulent activity, or attempting to manipulate game outcomes, may result in immediate account suspension or closure. In such cases, any accrued winnings may be forfeited, and we reserve the right to take further action as deemed necessary.
We employ SSL encryption to secure all data transmitted between you and our platform. Continuous security monitoring is in place to detect and respond to any suspicious activity. Your account security is paramount.
Pandido promotes responsible gaming practices. We provide tools and resources to help players manage their play. For further assistance or to request self-exclusion, please contact our support team at support@pandido.com. You can also find helpful resources on our Responsible Gaming page.
We aim to provide a clear and straightforward experience with all our promotions. To ensure everyone can enjoy the benefits, we have established some key terms that apply to our bonuses. These are designed to maintain fairness and prevent misuse.
Most bonuses come with a wagering requirement. This means you need to bet a certain amount of money before you can withdraw any winnings derived from the bonus. For example, if you receive a $10 bonus with a 30x wagering requirement, you would need to place bets totalling $300 ( $10 x 30 ) before the bonus funds and any associated winnings can be cashed out. Different games contribute differently towards meeting these requirements. Slots typically contribute 100%, while table games and live casino games may contribute at a lower percentage or not at all. Specific contribution rates for each game type will be detailed in the terms of the individual promotion.
To ensure a fair environment for all players, we maintain a strict policy against bonus abuse. This includes, but is not limited to, exploiting bonus offers through multiple accounts, using strategies that guarantee a profit from bonuses, or engaging in any form of fraudulent activity. Players are permitted to hold only one account with Pandido. The creation of duplicate accounts to claim welcome bonuses or any other promotional offers is considered bonus abuse and will result in the closure of all associated accounts and the cancellation of any winnings.
We regularly review account activity for any signs of bonus abuse. In cases where abuse is detected, we reserve the right to withhold bonuses, cancel winnings, and close accounts. Our goal is to protect the integrity of our promotions for everyone.
If a violation of our bonus terms is identified, we will take appropriate action. This may include removing the bonus amount from your account, voiding any winnings associated with that bonus, or suspending or closing the account altogether. We encourage all players to familiarise themselves with the specific terms and conditions of each promotion before participating.
Our commitment is to providing a secure and enjoyable gaming experience. Clear communication of our bonus rules is a part of this commitment.
We aim to make your financial transactions at Pandido as straightforward as possible. Here, you will find details on how we handle deposits, withdrawals, and the necessary steps to ensure smooth processing.
To process any withdrawal request, we are required to complete a Know Your Customer (KYC) verification. This process helps us maintain a secure environment for all our players and complies with regulatory standards. You will need to provide the following documents:
These documents should be submitted via email to support@pandido.com. Verification is typically completed promptly once all required information is received.
Deposits are processed instantly for most methods, allowing you to start playing without delay. For fiat methods like Visa, Mastercard, MuchBetter, and Neosurf, deposits are typically available within minutes. Cryptocurrency deposits are subject to network confirmation times.
Withdrawal times can vary depending on the method selected and the completion of your KYC verification. While we process withdrawal requests efficiently, please allow for standard processing times specific to each payment provider.
We do not charge fees for deposits or withdrawals. Any applicable fees would be levied by your chosen payment provider. Information regarding account dormancy is available in our Terms and Conditions. We encourage players to review these policies to ensure a clear understanding of account management.
Pandido supports transactions in CAD and various cryptocurrencies. When using cryptocurrencies, the value of your deposits and withdrawals will be based on the prevailing market exchange rate at the time of the transaction. We do not apply our own exchange rates or fees for currency conversion.
We offer a comprehensive selection of trusted payment methods to cater to your preferences. These include popular options such as:
For a complete list of available payment methods and their specific transaction limits, please visit our dedicated Payments page.
