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Tools for Responsible Play at Pandido

We are committed to providing a safe and enjoyable gaming environment. To support this commitment, Pandido offers a range of tools designed to help you manage your play. These features are accessible within your account settings and allow you to set personal limits and control your gaming sessions.

Setting Personal Limits

Within your account, you have the ability to set limits on your gambling activity. These tools are available to help you maintain control over your spending and time spent playing.

  • Deposit Limits: You can set a maximum amount you wish to deposit over a specified period (e.g., daily, weekly, monthly). This can be adjusted in the 'Responsible Gaming' section of your account.
  • Loss Limits: This allows you to define the maximum amount you are willing to lose within a chosen timeframe. Like deposit limits, these can be managed in the 'Responsible Gaming' area.
  • Session Limits: You can establish a maximum duration for individual gaming sessions. Once the time limit is reached, you will be notified or logged out, depending on your preference. Access these settings via your account under 'Responsible Gaming'.

Managing Your Gaming Experience

Beyond setting financial and time-based limits, Pandido provides additional features to help you stay engaged responsibly.

  • Reality Checks: These are notifications that can be set to appear at regular intervals during your gaming session, reminding you of the time elapsed and any winnings or losses. You can configure these within the 'Responsible Gaming' section of your account.
  • Time-Outs: If you wish to take a short break from gambling, you can opt for a time-out period ranging from 24 hours to several weeks. This can be activated in the 'Responsible Gaming' section of your account. During a time-out, you will not be able to log in or place bets.

Self-Exclusion

For players who feel they need a more significant break, Pandido offers a self-exclusion option. This is a more robust measure where you can request to be excluded from accessing your account for a longer period, from six months up to five years. To initiate self-exclusion, please contact our customer support team directly via email at support@pandido.com.

We encourage all players to familiarise themselves with these tools. They are provided to help ensure your experience with Pandido remains positive and controlled.

Our Commitment to Responsible Play

At Pandido, we are committed to providing a safe and enjoyable gaming environment. We understand that for some players, gambling can become a problem. We offer resources and support to help ensure our players can make informed decisions and maintain control.

Recognising Potential Risks

It is important to be aware of the signs that may indicate a gambling problem. These can include:

  • Chasing losses or gambling to win back money lost.
  • Gambling with money needed for essentials like rent or bills.
  • Neglecting work, school, or family responsibilities due to gambling.
  • Feeling restless or irritable when not gambling.
  • Gambling to escape problems or relieve feelings of depression or anxiety.
  • Lying about the extent of gambling or trying to hide it from others.
  • Experiencing relationship, job, or financial problems as a result of gambling.

Internal Support and Tools

We provide tools to help you manage your play. If you feel you need to take a break, you can request self-exclusion by contacting our support team. We also encourage the use of responsible gambling tools, such as setting deposit limits, which can be found within your account settings.

Our customer support team is available 24/7 via live chat and email. They can provide information on responsible gambling resources and assist with setting up self-exclusion measures.

External Help Organisations

For additional support, we partner with and recommend several reputable organisations. These resources offer confidential advice and assistance for individuals and their families affected by problem gambling.

  • Responsible Gambling Council (RGC): Provides resources and support across Canada.
  • ConnexOntario: Offers free and confidential help for problem gambling in Ontario.
  • Gamblers Anonymous: A fellowship of people who share their experience, strength, and hope with each other.
  • Gambling Therapy: Offers online support and counselling worldwide.

We encourage all our players to gamble responsibly. If you are concerned about your gambling habits, please reach out to these organisations or contact our support team for guidance.