Pandido
Play Now

Understanding Your Data With Pandido

We collect certain information to manage your account, ensure compliance with legal requirements, prevent fraud, and, where you have consented, to inform you about our services. Our approach to data handling is grounded in transparency and adherence to regulatory standards.

Categories of Data We Collect

  • **Account Data:** This includes information provided during registration, such as your name, date of birth, contact details (email, phone number), and chosen account credentials. It also encompasses data related to your account activity, transaction history, and any communication you have with us.
  • **KYC Documentation:** To comply with regulatory obligations and for fraud prevention, we may request and process documents for identity verification (e.g., passport, driver's license) and proof of address (e.g., utility bill, bank statement).
  • **Technical Data:** When you access our platform, we may collect technical information such as your IP address, browser type, device information, and usage patterns. This helps us ensure the smooth operation of our services and for security purposes.
  • **Cookie Data:** Like many online services, we use cookies and similar technologies to improve your experience, analyse site traffic, and for marketing purposes if you have given your consent.

Core Purposes for Data Processing

  • **Account Management:** To set up, maintain, and manage your Pandido account, process transactions, and provide you with customer support.
  • **Legal and Regulatory Compliance:** To meet our legal obligations, including age verification, anti-money laundering (AML) checks, and reporting requirements.
  • **Fraud Prevention and Security:** To protect our platform and our players by detecting, investigating, and preventing fraudulent activities and ensuring the security of our systems.
  • **Marketing and Communication:** To provide you with relevant information about our products and services. This is conducted in accordance with your communication preferences and where consent has been obtained.

We are committed to handling your data responsibly and in accordance with applicable privacy laws. Further details can be found in our Privacy Policy.

Understanding Your Data Rights with Pandido

We are committed to transparency and ensuring you understand how your personal information is managed. As a player with Pandido, you have several rights concerning your data, as outlined by privacy regulations. We respect these rights and have established procedures to facilitate their exercise.

Your Data Protection Rights

  • **Right of Access:** You can request to see the personal data we hold about you. This allows you to verify the information we have and understand how it is being used.
  • **Right to Rectification:** If you find any personal data inaccurate or incomplete, you can ask us to correct it. We will take reasonable steps to ensure the data is accurate.
  • **Right to Erasure (Right to be Forgotten):** You may request the deletion of your personal data under certain circumstances. This right is subject to legal and regulatory obligations that may require us to retain specific information.
  • **Right to Restriction of Processing:** You can request that we limit the way we use your personal data. This would mean we could store it, but not process it further without your consent, again subject to legal requirements.
  • **Right to Object:** You have the right to object to the processing of your personal data in certain situations, such as for direct marketing purposes.
  • **Right to Data Portability:** You can request to receive your personal data in a structured, commonly used, and machine-readable format. You can also request that we transmit this data directly to another controller, where technically feasible.

Exercising Your Rights

To exercise any of your data protection rights, please contact our support team. We recommend using the email channel for these requests to ensure a clear and documented record. You can reach us at support@pandido.com.

When you make a request, we may need to verify your identity to ensure we are releasing data to the correct individual. This is a standard security measure to protect your privacy.

Response Times

We aim to respond to all data rights requests promptly. Generally, you can expect a confirmation of receipt within 24 hours. Our goal is to provide a substantive response or resolution within one calendar month of receiving your request and verifying your identity. In complex cases or where there are multiple requests, this period may be extended by up to two further months, and we will inform you of any such extension within the initial month.

We encourage you to review our full Privacy Policy for a comprehensive understanding of our data practices and your rights. This document provides detailed information on how we collect, use, and protect your personal data.

Read our full Privacy Policy →

Our Approach to Data Retention

We understand that safeguarding your personal information is important. At Pandido, we adhere to strict data retention policies designed to protect your privacy while complying with regulatory requirements. Our approach is built on transparency and responsible data management.

Retention Periods for Player Data

The length of time we retain different types of player data depends on the nature of the information and its purpose. Our standard retention periods are as follows:

Data TypeTypical Retention Period
Player Account InformationFor the duration of your active account, plus a defined period after account closure (typically up to [insert number, e.g., 5] years).
Transactional Records (Deposits, Withdrawals, Bets)For a minimum of [insert number, e.g., 5] years from the date of the transaction to meet regulatory obligations.
Know Your Customer (KYC) DocumentationFor the duration of your account activity and for a period of [insert number, e.g., 5] years after account closure, as required by anti-money laundering regulations.

These periods are established to ensure we can manage your account effectively, process transactions, and comply with our legal and regulatory obligations. We do not retain personal data for longer than is necessary for these purposes.

Extended Retention

In certain circumstances, we may be required to retain your data for longer than the standard periods. This can occur where:

  • We are subject to legal or regulatory obligations that mandate longer retention.
  • We need to retain data for the purposes of resolving disputes or addressing potential complaints.
  • Data is necessary for ongoing investigations into fraudulent activity or regulatory breaches.

When data is retained for extended periods due to legal requirements or dispute resolution, we ensure that access to this data is strictly controlled and limited.

Criteria for Data Retention

Our data retention decisions are guided by several key criteria. These include:

  • Legal and regulatory requirements specific to online gambling operations in our jurisdiction.
  • The need to maintain accurate records for financial reporting and auditing purposes.
  • The necessity of retaining data to protect our legitimate business interests, such as preventing fraud and ensuring fair play.
  • The importance of data for resolving any customer queries or disputes that may arise.

We regularly review our data retention policies to ensure they remain aligned with current legal frameworks and best practices in data protection.