Pandido
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Our Commitment to Responsible Gaming

At Pandido, we understand that responsible gaming is fundamental to a positive and sustainable experience. We provide a range of tools designed to help you manage your play effectively. These features are available within your account settings, allowing you to set boundaries that align with your preferences.

Setting Financial Limits

To help you maintain control over your spending, we offer several deposit and loss limit options. These can be set on a daily, weekly, or monthly basis.

  • **Deposit Limits:** Control the total amount you can deposit within a specified period. Find these options under 'Account Settings' > 'Limits'.
  • **Loss Limits:** Set a maximum amount you are willing to lose within a chosen timeframe. These are also managed within 'Account Settings' > 'Limits'.
  • **Session Limits:** Define the maximum duration for a single gaming session. This encourages mindful play and is located in 'Account Settings' > 'Limits'.

Managing Your Playtime

We also provide tools to help you monitor and manage the time you spend playing.

  • **Reality Checks:** These alerts can be configured to appear at regular intervals during your gaming sessions, reminding you of the time spent and any net wins or losses. Activate these in 'Account Settings' > 'Responsible Gaming'.
  • **Time-Outs:** If you wish to take a short break from gaming, you can implement a time-out lasting from 24 hours up to six weeks. This can be set directly within your 'Account Settings' > 'Responsible Gaming' section.

Self-Exclusion

For players who feel they need to take a more significant break, we offer a self-exclusion option. This is a more permanent measure that effectively closes your Pandido account for a specified period (minimum six months) or indefinitely.

To initiate self-exclusion, please contact our support team directly via email at support@pandido.com. Our team will guide you through the process. Once self-exclusion is active, it cannot be reversed during the chosen period.

We also provide links to external support organisations for those who may need additional assistance. You can find these resources on our Responsible Gaming page.

Our Commitment to Responsible Play

At Pandido, we are dedicated to providing a safe and enjoyable gaming environment. We understand that for some players, gambling can become problematic. We are committed to supporting our players and offering resources for those who may need assistance. Our approach prioritises player well-being, and we provide access to both internal and external support mechanisms.

Understanding the Signs of Problem Gambling

Recognising the signs of problem gambling is a crucial first step towards seeking help. These signs can manifest in various ways, and it is important to be aware of them. If you or someone you know experiences any of the following, it may indicate a need for support:

  • Preoccupation with gambling, constantly thinking about it.
  • Needing to gamble with more money to achieve the same level of excitement.
  • Restlessness or irritability when trying to cut down or stop gambling.
  • Chasing losses, trying to win back money after a losing session.
  • Gambling to escape problems or relieve feelings of guilt, anxiety, or depression.
  • Neglecting responsibilities at work, school, or home due to gambling.
  • Selling possessions or borrowing money to fund gambling habits.
  • Lying to family or friends about the extent of gambling involvement.
  • Experiencing relationship, job, or financial problems as a result of gambling.

Internal Support and Tools

We offer several tools directly on our platform to help you manage your gameplay. These are designed to give you control over your gambling habits. You can also reach out to our customer support team, who are trained to handle queries related to responsible gambling with discretion and support.

  • **Self-Exclusion:** If you feel you need a break from gambling, you can request self-exclusion by contacting our support team via email at support@pandido.com. Your account will be closed as promptly as possible.
  • **Deposit Limits:** You can set daily, weekly, or monthly deposit limits within your account settings to manage your spending.
  • **Session Limits:** Consider setting time limits for your gaming sessions to ensure balanced play.
  • **Account History:** Review your transaction history and game logs to keep track of your activity.

External Support Resources

For players in New Zealand, there are several reputable organisations that provide confidential help and support for problem gambling. We encourage you to explore these resources if you believe you need further assistance.

  • **Problem Gambling Foundation of New Zealand:** Offers free and confidential counselling and support services. You can contact them on 0800 664 262 or visit their website at pgf.nz.
  • **Gambling Helpline New Zealand:** Provides a national helpline and online resources for problem gambling. Visit gamblinghelpline.co.nz for more information.
  • **GamCare:** A leading provider of information, advice, and support for anyone affected by problem gambling. gamcare.org.uk
  • **Gamblers Anonymous:** A fellowship of people who share their experience, strength, and hope with each other so that they may solve their common problem and help others to recover from a gambling problem. gamblersanonymous.org
  • **Gambling Therapy:** Offers online counselling and support for individuals and families affected by gambling issues. gamblingtherapy.org

We are committed to fostering a responsible gaming community. If you have any questions or concerns about responsible gambling, please do not hesitate to contact our 24/7 support team.